Common questions about who we are and what we do.
Are you a repair shop or a NAPA Auto Parts store?
We're a full-service auto repair shop and mechanic in Port Coquitlam — not a retail parts counter. As part of the NAPA AUTOPRO network of certified repair shops, we diagnose, service, and repair all makes and models, installing quality parts as part of the work we do on your vehicle.
What kinds of repairs and services do you offer?
We handle a full range of vehicle repairs and maintenance — brake service, oil changes, diagnostics, suspension work, digital vehicle inspections, pre-purchase inspections, and scheduled maintenance for all makes and models. See our full services list.
Is my repair covered by a warranty?
Yes. Every qualifying repair is backed by the NAPA AUTOPRO Peace of Mind Warranty — 3 years or 60,000 km — and it's honoured at thousands of certified NAPA AUTOPRO locations across Canada and the United States, not just at our Port Coquitlam shop. If something covered needs attention while you're travelling, you're protected.
Do I need an appointment?
Appointments are recommended so we can set aside the best bay and technician for your specific needs. Book online or call us at (604) 941-7322. We're open Tuesday through Saturday, 8:30 AM – 5:00 PM.
Are your technicians Red Seal certified?
Yes. We have a Red Seal certified technician with over 20 years of experience on duty. Red Seal is Canada's Interprovincial Standards Program — the highest trade certification a mechanic can hold in Canada. It means your vehicle is being diagnosed and repaired by someone who has met a rigorous national standard.
Do you offer courtesy vehicles?
Yes — we have courtesy vehicles available at no charge while your car is being serviced. To use one, you'll need a full, valid driver's licence with you and we ask that you return the vehicle with gas. Courtesy vehicles are in high demand, so please request one when you book — they need to be arranged in advance and cannot be guaranteed on arrival.
How does POCO NAPA AUTOPRO compare to a dealership for regular maintenance?
For routine maintenance — oil changes, brakes, tires, scheduled service — we offer comparable or better quality at a lower cost, and with a longer warranty. The NAPA AUTOPRO Peace of Mind Warranty covers 3 years or 60,000 km, versus a typical dealership service warranty of 12 months or 20,000 km. Under Canadian law, you're not required to use the dealership for maintenance to keep your manufacturer's warranty — as long as you use a qualified shop and keep records.
Why do people in the Tri-Cities choose POCO NAPA AUTOPRO over chain shops?
Because we keep your service history and reference it every visit. Our technicians aren't paid on commission, so there's no incentive to recommend work you don't need. Nothing gets done without your written approval. And our 3-year / 60,000 km warranty is three times longer than a typical chain shop's coverage — honoured across Canada, not just at this location.
What makes your shop different from other mechanics in Port Coquitlam?
It's the combination that's hard to find elsewhere: NAPA AUTOPRO certified, Red Seal certified technician with 20+ years experience, 4.8/5 stars across 180+ Google reviews, and Three Best Rated in Port Coquitlam for 11 consecutive years. We've been at the same location serving the same community — and the track record speaks for itself.